Terms and Conditions
Welcome to marketlane.com.au (the 'Site'). Below is the low down the basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).
2. Shipping and Delivery
Deliveries within Australia
We strive to pack and send all orders within one business day of your order. We deliver using Australia Post and can ship to PO Boxes.
If you select standard post at check out, you should expect your items to arrive within 5-7 working days. If you select express post, your items should arrive within 2-4 working days.*
*Please note: delivery to more remote regional areas, and Weston Australia and Northern Territory may take longer. All time frames quoted are estimates—postal delays are outside our control once goods have been passed over for dispatch. Additionally, Australia Post is currently overwhelmed with parcel volumes due to COVID-19, and so your parcel may take a little longer.
International Orders
We strive to pack and send all orders within one business day of your order. We deliver using Australia Post. We have tried to make the website as accurate as possible in calculating the postage, however if there is a big difference between the estimated and actual postage cost, we will get in touch with you to arrange additional payment. Please allow 5-21* business days (depending on location) for delivery to your destination. Please note, import duties and taxes are the responsibility of the customer, and it is up to the customer to find out what these costs may entail.
*Delivery times are dependent on customs, shipping, and local postal services. COVID-19 has also caused some delays - please reference Australia Post for international shipping updates
3. Customer Service
Market Lane Coffee is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct.
We strive to pack and ship all orders within one business day of purchase; in the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
4. Ongoing Coffee Subscriptions
If you signed up for an ongoing subscription your first charge will be on the day you purchased the subscription. After your first delivery we will then charge you each time we pack and send out your coffee subscription delivery. Dates for send outs can be found on our Coffee Subscription FAQ page (see question 1).
Ongoing subscriptions can be cancelled at any time by logging into your account or email. Please note we require 3 working days notice to cancel your subscription if we are advised via email. You read more about this and other things relating to the Coffee Subcriptions on our FAQ page.
5. Returns and Refund Policy
We want you to be satisfied with your purchase from the Market Lane Coffee website, so we have a 14 day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return. Goods that need to be posted back can be sent to: Market Lane Coffee Head Office, 126 Weston Street, Brunswick East, Vic 3057.
Please note:
- Merchandise items must be returned in original new condition including all original packaging.
- Original shipping charges are non-refundable.
- All return shipping charges must be prepaid.
- Items purchased online can be exchanged at any Market Lane Coffee shop (just make sure you bring proof of purchase).
- If the goods are faulty, have been wrongly described, are different to the product purchased on the website or don't function properly, you can choose between a refund, exchange or credit.
6. Errors
Whilst Market Lane Coffee takes all reasonable care to ensure the accuracy of information on the Market Lane Coffee website, from time to time there may be information on the website or in any sales literature, quotation, price list, tax invoice or other document or information issued by Market Lane Coffee that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability.
Market Lane Coffee reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted) without any liability on the part of Market Lane Coffee. Market Lane Coffee will not be bound by incorrect information which appears on the Market Lane website or in any other document or information issued by Market Lane Coffee.
7. Warranties
Market Lane products may be returned or exchanged in accordance with the policies above. The Market Lane Coffee website and all contents of this site are provided on an 'as is' basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of the Site, that your use of Market Lane Coffee's website is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Market Lane Coffee's website, and that Market Lane Coffee shall not be liable for damages of any kind related to your use of this site.
8. Copyright
The Market Lane Coffee website and its contents are copyright. Contents of our Site, and the Site as a whole, are intended solely for personal, noncommercial use by the users of our Site. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the Site.
9. Security
When purchasing from Market Lane Coffee your details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us via email at online@marketlane.com.au.