Market Lane Coffee Subscription FAQs

When do you send out the subscription coffee?

We dispatch our subscription coffees every second Tuesday. Our next dispatch day is 17 September 2024.
All orders are sent out using standard Australia Post shipping. Please note, depending on where you live, your delivery will take anywhere from 5–7 days to arrive (and a little longer for more remote locations).

What changes am I able to make to my subscription once I subscribe?

After you've signed up for a Market Lane Coffee Subscription, you'll set up an account where you will be able to update or change:

- Your roast style (filter or espresso roast)

- How we send your beans (whole or ground for a specific brew method)

- Volume (250g/500g/750g/1kg)

- Your address

You will also be able to:

- Skip a delivery (great if you're going away or need a coffee break)

- Add a one-time product to your next order (for e.g. an extra bag of beans, brew gear or filter papers)

- Cancel your subscription at any time

I have been gifted a subscription, how can I make changes?

To make any changes to a Gift Subscription, please get in touch with our team via email or phone, and we'll help you out!

I’m going away, can I change my delivery date for when I get back?

Skip the next delivery and, one at a time, skip any consecutive deliveries after that. (Please note, you can only skip your deliveries in sequence.)

1. Select 'Manage' beside the subscription you want to edit

2. Click on 'Manage All Deliveries' in the side bar that appears

3. Click on 'Edit' beside Next Shipping Date

3. Skip the next delivery, and one at a time skip any consecutive deliveries after

4. The Next Shipping Date in your account will update immediately.

Please note: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery.

I’m giving someone a Market Lane Coffee Gift Subscription. Do you have something I can give them on the day?

When you purchase a gift subscription, we’ll email you a gift voucher that you can print out to give to the recipient or email directly to them.

You will also be able to select the date of their first delivery dispatch, and write a note that will be included with their first delivery.

I’d like to change the amount of coffee delivered to me, is this possible?

Select the subscription you want to edit and, on the next page, click the EDIT button next to 'Subscription Details'. Here, you will be able to edit your coffee volume, roast type and grind type.

How do I change the frequency of my deliveries?

Simply log in to your account and click MANAGE SUBSCRIPTIONS under your Coffee Subscriptions. Select the subscription you want to edit and then click the EDIT button next to ‘Shipping Frequency'.

However, if you’d like to move from two to four weeks and would like this change effective immediately, you can skip the next delivery, and then change the frequency.

If you’re on a four week cycle and would like to swap to fortnightly, the frequency change will come into effect after your next listed delivery.

How do I change my address?

Changes to your address can be made by logging into your account. Simply log in, click MANAGE SUBSCRIPTIONS, choose the subscription you’d like to update and click MANAGE.

How do I cancel my subscription?

Simply log in to your account and click MANAGE SUBSCRIPTIONS under your Coffee Subscriptions. Select the subscription you'd like to cancel and, on the next page, click the CANCEL SUBSCRIPTION button located at the bottom of the page.

I live outside of Australia but would like to sign up for Market Lane Coffee Subscription. Can I do that?

Not at the moment. We only offer our subscription service in Australia right now. You can order coffee beans from our website and have them sent overseas, though!

If you’re super keen, please reach out to us and we will put you on the waiting list and let you know as soon as we launch our subscription service outside of Australia.

I don't have a grinder, can you pre-grind my beans?

If you need to change this at any time, you can do so by logging into your account.

I can't log in to my account and the site doesn't recognise my email address. What should I do?

If you’re unable to log in and you’re getting an ‘invalid email address’ message, it might mean one of the following:

Your account has not been accessed on our new website before. If this is the case, please get in touch!

2. It’s possible you accidentally made a spelling error when you signed up. If you wouldn’t mind emailing us with your full name, address and telephone number, we can take a look at your account and make sure everything is entered correctly.

3. You may need to empty your browser cache. This can be done through your browser settings.

Can I get coffee roasted for both espresso and filter brew methods?

We will consolidate them and ship them together if they are going to the same address.