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Returns Policy

We want you to be satisfied with your purchase from the Market Lane Coffee website, so we have a 30-day return policy.

If you are unsatisfied with any purchase you have made from us for any reason, please contact us for a replacement or credit note within 30 days of shipment. Please tell us your name, date of purchase, the order number, which items, how many you are returning, and the reason for the return.

Goods that need to be posted back can be sent to: Market Lane Coffee Head Office, 126 Weston Street, Brunswick East, Vic 3057. 

Please note: 

  • Merchandise items must be returned in original new condition including all original packaging.
  • Original shipping charges are non-refundable.
  • All return shipping charges must be prepaid.
  • Items purchased online can be exchanged at any Market Lane Coffee shop (just make sure you bring proof of purchase).
  • If the goods are faulty, have been wrongly described, are different to the product purchased on the website or don't function properly, you can choose between a refund, exchange or credit.
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