Market Lane Coffee Club Subscription FAQs

When do you send out the Coffee Club coffee?

We dispatch our Coffee Club orders every second Tuesday. Our next dispatch day is 05 October 2021.

All orders are sent out using standard Australia post shipping. Please note, depending on where you live your delivery will take anywhere from 5–7 days to arrive (and a little longer for more remote locations).

What changes am I able to make to my subscription once I subscribe?

After you have signed up to the Market Lane Coffee Club you will be set up with an account where you will be able to update or change:

- Your roast style (filter or espresso roast)

- How we send your beans (whole, or ground for a specific brew method)

- Volume (250g / 500g / 750g / 1kg)

- Your address

You will also be able to:

- Skip a delivery (great if you going away or need a coffee break)

- Add a one-time product (eg. an extra bag of coffee beans, coffee equipment, filter papers) to your next order

- Cancel your subscription at any time.

I have been gifted a subscription, how can I make changes?

Due to the nature of how our gift subscriptions work you will need to get in touch with our Customer Service team to make any changes to your subscription.

Please email us or call us and we will help you out!

I’m going away, can I change my delivery date for when I get back?

Of course! Simply login to your account and click MANAGE SUBSCRIPTIONS under your Coffee Club Subscriptions. Select the subscription you want to edit and and on the next page click on MANAGE DELIVERIES (at bottom of page). This will give you a list of all upcoming deliveries. From here you can skip the relevant upcoming deliveries.

Don’t forget: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery.

I’m giving someone a Coffee Club subscription as a gift. Do you have something I can give them on the day?

When you purchase a gift subscription you will be able to select when you want the first delivery to be dispatched, and write a note that will be included in their first delivery.

In advance of this first delivery, we will email you a gift voucher straight after you order that you can print out to give to the lucky recipient, or email directly to them.

I need my coffee to arrive faster. Do you offer express post?

Yes, we can! Our Customer Service team will need to set this up for you and there will be an additional charge of $5 per delivery for most locations around Australia. If you want to find out more or set this up, simply email us or call us and we will help you out!

I’d like to change the amount of coffee delivered to me, is this possible?

Of course! Simply login to your account and click MANAGE SUBSCRIPTIONS under your Coffee Club Subscriptions. Select the subscription you want to edit and and on the next page click the EDIT button that is next to 'Subscription Details'. Here you will be able to edit your volume, roast type and grind type.

Don’t forget: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery.

How do I change the frequency of my deliveries?

If you need to skip any upcoming deliveries it is easy to do this within your Account.

However, if you want to change the frequency of all your deliveries on an ongoing basis (eg. move from deliveries every 4 weeks to every 2 weeks or vice versa) you will need to cancel your subscription and sign up to a new one.

If you have problems doing this give us a call or email us and we will help you out!

Don’t forget: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery.

How do I cancel my subscription?

Simply login to your account and click MANAGE SUBSCRIPTIONS under 'Coffee Club Subscriptions'. Select the subscription you want to cancel and and on the next page click on the CANCEL SUBSCRIPTION button which is located at bottom of page. From there tell us why you are cancelling and then submit.

I live outside of Australia but would like to sign up for Coffee Club deliveries. Can I do that?

We’re afraid not, sorry. We just deliver the Coffee Club to addresses in Australia right now. You can order beans from our website and send them overseas though!

If you are super keen please reach out to us and we will put you on the waiting list and let you know as soon as we launch our subscription service outside of Australia.

I dont have a grinder, can you pre-grind my beans?

Yes! Simply select how you want your coffee delivered (whole beans or ground) when you purchase your subscription. If you need to change this at anytime you can do this by logging into your account.

I can't log in to my account and the site does not recognise my email address.

If you’re unable to log in and you’re getting an ‘invalid email address’ message, it’s possible you made a spelling mistake when you signed up. If you wouldn’t mind emailing us with your full name, address and telephone number, we’ll take a look at your account and make sure everything is entered correctly.

Can I get coffee roasted for both espresso and filter brew methods?

You certainly can. To do this, you’ll need to sign up for two separate subscriptions, and select filter roast for one and espresso for the other. We will consolidate them and ship them together if they are for the same address.