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Coffee Club Subscription FAQs

We have tried to sum up all of the questions we get asked about the Market Lane Coffee Club below. Have a read and if you still have any burning questions, please get in touch via email or call us and we will help you out!

When do you send out the Coffee Club coffee?

We dispatch our Coffee Club orders every second Tuesday. Our next dispatch day is 14 May 2024.
All orders are sent out using standard Australia post shipping. Please note, depending on where you live your delivery will take anywhere from 5–7 days to arrive (and a little longer for more remote locations).

What changes am I able to make to my subscription once I subscribe?

After you have signed up to the Market Lane Coffee Club you will be set up with an account where you will be able to update or change:

- Your roast style (filter or espresso roast)

- How we send your beans (whole, or ground for a specific brew method)

- Volume (250g / 500g / 750g / 1kg)

- Your address


You will also be able to:

- Skip a delivery (great if you going away or need a coffee break)

- Add a one-time product (eg. an extra bag of coffee beans, coffee equipment, filter papers) to your next order

- Cancel your subscription at any time.

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I have been gifted a subscription, how can I make changes?

Due to the nature of how our gift subscriptions work you will need to get in touch with our Customer Service team to make any changes to your subscription.

Please email us or call us and we will help you out!

I’m going away, can I change my delivery date for when I get back?

You sure can! Simply log in to your account and click MANAGE SUBSCRIPTIONS under your Coffee Club Subscriptions, then: 

 

1. Select 'Manage' beside the subscription you want to edit 

2. Click on 'Manage All Deliveries' in the side bar that appears

3. Click on 'Edit' beside Next Shipping Date

3. Skip the next delivery, and one at a time skip any consecutive deliveries after 

4. The Next Shipping Date in your account will update immediately. 

 

Please note: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery. 

Please note: You can only skip your deliveries in sequence.  

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I’m giving someone a Coffee Club subscription as a gift. Do you have something I can give them on the day?

When you purchase a gift subscription, we’ll email you a gift voucher that you can print out to give to the recipient or email directly to them. 

You will also be able to select the date of their first delivery dispatch, and write a note that will be included in their first Coffee Club delivery. 

I need my coffee to arrive faster. Do you offer express post?

Yes, we do! Our Customer Service team will need to set this up for you and there will be an additional charge of $5 per delivery for most locations around Australia. If you want to find out more or set this up, simply email us or call us and we’ll help you out!

I’d like to change the amount of coffee delivered to me, is this possible?

Absolutely. Simply log in to your account and click MANAGE SUBSCRIPTIONS under your Coffee Club Subscriptions. Select the subscription you want to edit and, on the next page, click the EDIT button that is next to 'Subscription Details'. Here you will be able to edit your coffee volume, roast type and grind type. 

Don’t forget: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery. 

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How do I change the frequency of my deliveries?

Simply log in to your account and click MANAGE SUBSCRIPTIONS under your Coffee Club Subscriptions. Select the subscription you want to edit and then click the EDIT button that is next to ‘Shipping Frequency'. Here you will be able to select either fortnightly or monthly deliveries. Frequency changes are effective after the next delivery.

However, if you’d like to move from two to four weeks, but would like this effective immediately, you can skip the next delivery, and then change the frequency.

If you’re on a four week cycle and would like to swap to fortnightly, the frequency change will come into affect after your next listed delivery.

If you need some emergency beans to get you through, get in touch with us and we can help you out!

Don’t forget: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery.

If you can't see this option in your account, or are having problems doing this, please give us a call or email us  and we can make this change on your behalf.

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How do I change my address?

Changes to your address need to be completed in your Coffee Club subscription. Simply login to your account, click MANAGE SUBSCRIPTIONS, choose the subscription you’d like to update and click MANAGE. From there you can update your shipping address.

 

Don’t forget: all changes to your subscription need to be made before we charge your card (ie. before 4pm on the Sunday prior to the next dispatch date). If you miss this deadline, the changes will apply to the following delivery. If you have problems doing this, give us a call or email us and we’ll help you out!

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How do I cancel my subscription?

Simply log in to your account and click MANAGE SUBSCRIPTIONS under 'Coffee Club Subscriptions'. Select the subscription you want to cancel and on the next page click on the CANCEL SUBSCRIPTION button which is located at the bottom of the page. From there, you can tell us your reason for cancelling and then submit.

I live outside of Australia but would like to sign up for Coffee Club deliveries. Can I do that?

Not at the moment. We only deliver Coffee Club packages to addresses in Australia right now. You can order coffee beans from our website and have them sent overseas, though! 

If you’re super keen, please reach out to us and we will put you on the waiting list and let you know as soon as we launch our subscription service outside of Australia. 

I don't have a grinder, can you pre-grind my beans?

Yes! Simply select how you want your coffee delivered (whole beans or ground) when you purchase your subscription. If you need to change this at anytime, you can do so by logging into your account.

I can't log in to my account and the site doesn't recognise my email address. What should I do?

If you’re unable to log in and you’re getting an ‘invalid email address’ message, it might mean one of the following:  

Your account has not been accessed on our new website before. If this is the case, please get in touch

2.  It’s possible you accidentally made a spelling error when you signed up. If you wouldn’t mind emailing us with your full name, address and telephone number, we can take a look at your account and make sure everything is entered correctly. 

3. You may need to empty your browser cache. This can be done through your browser settings.  

Can I get coffee roasted for both espresso and filter brew methods?

Definitely! To do this, you’ll need to sign up for two separate subscriptions, and select filter roast for one and espresso for the other. We will consolidate them and ship them together if they aregoing to the same address.

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